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Venxware – Privacy Policy

This Privacy Policy describes how Venxware collects, uses, stores, protects, and shares your information when you access or use our website, platform, tools, or services (collectively, the "Platform"). By using Venxware, you agree to the practices described in this Policy.

Venxware operates as a digital marketplace connecting Sellers with Warehouses offering fulfillment and logistics services. This Policy explains how your data is handled within this system.

1. Information We Collect

We collect the following categories of information:

A. Information You Provide Directly

  • Account Information: Name, business name, email address, phone number, password, and profile details.
  • Business Details: Warehouse capacity, service information, product details, inventory details, and operational data.
  • Payment Information: Billing details provided by Warehouses for Venxware fees (we do not process fulfillment payments between Sellers and Warehouses).
  • Communication: Messages, inquiries, support requests, and feedback.

B. Automatically Collected Information

  • Usage Data: Pages visited, interaction logs, clicks, browsing activity, preferences.
  • Technical Data: IP address, device type, browser type, operating system, cookies, session data.

C. Third-Party Data

We may receive information from:

  • Integration tools used by Sellers or Warehouses
  • Payment processors used for Venxware platform fees
  • Verification services (if applicable)

2. How We Use Your Information

Venxware uses collected data for the following purposes:

  • To operate, maintain, and improve the Platform
  • To connect Sellers and Warehouses and enable communication between them
  • To verify identities, prevent fraud, and ensure platform security
  • To process platform-related payments (Warehouse → Venxware)
  • To provide customer support and assist Users in disputes
  • To enforce our Terms and Conditions
  • To personalize and optimize user experience
  • To send important updates, notifications, and service-related messages

We do not use your data for purposes unrelated to platform functionality without your consent.

3. How We Store and Protect Your Information

We implement industry-standard measures to secure your information, including:

  • Encryption of sensitive data
  • Secure servers and firewalls
  • Limited access to authorized personnel only
  • Regular system monitoring and threat detection

However, no digital system is completely secure. By using Venxware, you acknowledge that:

  • Data transmission online carries inherent risks
  • Venxware is not liable for breaches beyond reasonable control

4. How We Share Your Information

Venxware may share data strictly under these circumstances:

A. With Other Users (Sellers or Warehouses)

Only the information necessary to facilitate business operations is shared. For example:

  • Sellers receive Warehouse contact and service details
  • Warehouses receive Seller contact and product details

We do not share sensitive or unnecessary personal data.

B. With Third-Party Service Providers

We may work with vendors that support Platform operations, such as:

  • Payment processors
  • Hosting providers
  • Security services
  • Analytics tools

These providers only receive the minimum data required to perform their services.

C. Legal Requirements

We may disclose information if required by:

  • Law enforcement
  • Court order
  • Legal compliance procedures

D. Business Transfers

If Venxware undergoes a merger, acquisition, or restructure, your information may be transferred as part of the business assets.

5. Cookies and Tracking Technologies

Venxware uses cookies to:

  • Authenticate Users
  • Improve website performance
  • Analyze usage patterns
  • Store user preferences

You may disable cookies through browser settings, but some features may not work properly.

6. Your Rights and Choices

Depending on your region, you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate information
  • Request deletion of your account and data
  • Opt-out of marketing communications
  • Restrict or object to certain data processing

To exercise these rights, contact us at support@venxware.com.

7. Data Retention

We retain User data only as long as necessary to:

  • Operate the Platform
  • Comply with legal requirements
  • Maintain security and fraud prevention

When no longer needed, your data is deleted or anonymized.

8. International Data Transfers

If you access Venxware from outside our operating region, your data may be transferred to and stored on servers in other countries. By using the Platform, you consent to these transfers.

9. Policy Updates

Venxware may update this Privacy Policy to reflect changes in technology, law, or platform operations. Updated versions will be posted on this page with a revised date.

Continued use of the Platform indicates acceptance of future changes.

10. Contact Us

For questions, concerns, or data-related requests, contact us:

Email: support@venxware.com

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